Insurance

Cigna Claims Address

Cigna Claims Address is, Medical Claims, Cigna Healthcare, PO Box 182223, Chattanooga, TN 37422-7223.

Medical, Dental, Vision Claims Support

• Vision Claims serviced by EyeMed: Cigna Healthcare Vision Claims Department, c/o First American Administrators, Inc., PO Box 8504, Mason, OH 45040-7111
• Dental Claims: Cigna Healthcare, PO Box 188037, Chattanooga, TN 37422-7223
• Cigna Healthcare Vision Claims: PO Box 495918, Cincinnati, OH 45249

Claims Support Phone

1(800) 244-6224

Cigna Home Delivery Pharmacy Claims

Address: Cigna Healthcare, PO Box 10190, Horsham, PA 19044

Phone: 1 (800) 835-3784

Behavioral Health Benefits

Phone: 1 (800) 433-5768

Cigna HealthcareSM Customer Service

1 (800) 997-1654

TTY/TDD Service (For callers who are deaf or hard of hearing)

Dial 711 and follow the prompts

24 hours a day, 365 days a year

Cigna Website Assistance

1 (800) 853-2713

Can I find Vision services in the Directory?

You can find information on Ophthalmologists and Optometrists in the health care professionals directory. For other eye care services (lenses, frames, routine eye exams, etc.) you will need to search the Cigna Vision Directory. There are two ways to access vision services:

If you have Vision coverage and you are logged in to myCigna, browse to “Find a Person” and click on “Eye Doctor.” From the “Find an Eye Doctor” directory page you can choose among a few vision specialties to search for or you can view a more comprehensive Cigna Vision Directory.

If you don’t have Vision coverage, you can still search for Vision care professionals and services in the directory on Cigna.com using the directions above. Note: If you don’t have Vision coverage, any services you receive will not be covered.

How do I contact Cigna to ask a question?

You can get consistent, relevant, and timely information about your plan any time that’s convenient for you by:

• Logging in to your myCigna account from cigna.com to find contact information
• Calling them on the phone and talking to a Customer Service representative
• Talking to them through their automated telephone system

For more information, please call Cigna Customer Service at the toll-free number on your Cigna ID card.

Source: Cigna

Cigna Healthspring Claims Address

Cigna Healthspring Claims Address is, Mail Paper Claims to: Cigna-HealthSpring, PO Box 981706, El Paso, TX 79998.

• Mail Appeals to: Cigna Health-Spring Appeals, PO Box 24087, Nashville, TN 37202
• Mail Reconsideration Requests to: Cigna-HealthSpring Reconsiderations, PO Box 20002, Nashville, TN 37202

Claims questions: 1-800-230-6138 | Appeals questions: 1-800-511-6943 | Fax: 1-800-931-0149

Electronic claims may be submitted through:

• Change Healthcare/Availity (Payor ID: 63092 or 52192)
• SSIGroup/Proxymed/Medassets/Zirmed/OfficeAlly/GatewayEDI (Payor ID: 63092)
• Relay Health (Professional claims CPID: 2795 or 3839 | Institutional claims CPID: 1556 or 1978)

Compliance

To report potential fraud, waste, or abuse please contact Cigna-HealthSpring’s Special Investigations Unit

• By mail: Cigna-HealthSpring, Attn: Special Investigations Unit, PO Box 20002, Nashville, TN
• By email: specialinvestigations@cigna.com, Attn: Cigna Medicare Operations
• By phone: 1-800-667-7145

Cigna-HealthSpring

Behavioral Health Services Call: 1-866-780-8546 | Fax: 1-866-949-4846

Pharmacy

PHARMACY – PART D Visit their website for detailed formulary information.

Call: 1-800-222-6700 | Visit: http://www.cigna.com/medicare/part-d/drug-list-formulary

Drug Coverage Determinations visit: https://www.cigna.com/healthspringdrugforms

Eligibility Verification / Customer Service

Customer Service provides eligibility & copayment information for plan members.

Customer Service: 1-800-668-3813 | Provider Services: 1-800-230-6138

Visit: https://healthspring.hsconnectonline.com/HSConnect

Ancillary Services / Supplemental Benefits

OUTPATIENT LABORATORY SERVICES

LabCorp | Call: 1-888-522-2677

Quest Diagnostic Laboratories | Call: 1-866-697-8378

BEHAVIORAL HEALTH/SUBSTANCE ABUSE

Cigna-HealthSpring Network (Please call for authorizations):Call: 1-866-780-8546

DENTAL SERVICES, Administered through Delta Dental, Call: 1-866-409-8053

ROUTINE VISION, Administered through Superior Vision, Call: 1-888-886-1995

For questions concerning Supplemental Benefits, please call Provider Service | Call: 1-800-230-6138

Cigna-HealthSpring

Behavioral Health Services Call: 1-866-780-8546 | Fax: 1-866-949-4846

How much did Cigna pay for HealthSpring?

$3.8 billion

Cigna Corp. completed its acquisition of HealthSpring, a Nashville-based Medicare Advantage provider that the insurer bought for $3.8 billion in cash.

Is Cigna a Medicare?

Cigna Healthcare has Medicare Advantage, Medicare Supplement, and Medicare Prescription Drug Plans.

How to Report Health Care Fraud

Call the Special Investigations hotline at

Email us: specialInvestigations@evernorth.com

Write to us: Cigna Healthcare Special Investigations, 900 Cottage Grove Road W3SIU, Hartford, CT 06152

Source: Cigna Healthspring

Aetna Claims Address

Aetna Claims Address is, Aetna, Inc. P O Box 981204. El Paso, TX 79998.

Pharmacy claims: Aetna, P.O. Box 52444, Phoenix, AZ 85072-2444

Aetna Headquarters Address

Aetna Inc., 151 Farmington Avenue, Hartford, CT 06156, USA

Aetna Phone Numbers

1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.

Aetna’s mailing address:

Address: Aetna Inc., P.O. Box 14088, Lexington, KY 40512

Aetna Help Them By Reporting Concerns Of Fraud, Waste And Abuse

If you see something suspicious on your plan statement, call them at the number on your ID card.we

You can also call their hotline at 1-800-338-6361 (TTY: 711) or email their Special Investigations Unit.

What is Aetna in medical billing?

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Health benefits and health insurance plans contain exclusions and limitations

Aetna Accessibility Services

If you need assistance, please call 1-855-401-5713 (TTY: 711) from 9 AM to 5 PM Eastern Time, Monday through Friday.

If you have a hearing or speech disability, please call 711 to utilize Telecommunications Relay Services (TRS).

Aetna Member Services – HMO

ID cards, Claims & Eligibility Questions,Precertification/Claim Assistance               888-702-3862

Claims Mailing Address: Aetna, Inc., P O Box 981107, El Paso, Tx 79998

Plan Sponsor Services/Enrollment Department

Enrollment: New or Termination/Changes/Questions

Address: Aetna, Inc., P O Box 91507, Arlington, Tx 76015 OR 4300 Centerway Place, Arlington, Tx 76018

• Phone: 1-866-899-4379
• Fax: 1-877-362-0868
• Urgent/Haste request: email them at ASG MidAm Enrollment@aetna.com

Billing/Account Reconciliation Questions

• Phone: 1-866-899-4379
• Fax: 1-877-362-0868

Aetna Pharmacy Management (APM)

• Member/Physician Services        1-800-238-6279 prompt 2
• Mail Claims To: Aetna Pharmacy Management, PO Box 398106, Minneapolis, MN 55435-8106 Aetna Mail Order Drug      1-866-612-3862
• Optional Services that you may have purchased through Aetna:
• Life Insurance: 1-800-523-5065
• Dental: 1-877-238-6200

 

Source: Aetna