Truist Payoff Address

Truist Financial Corporation, headquartered in Charlotte, North Carolina, is a bank holding company formed as a result of the merger between BB&T and SunTrust Banks in December 2019. With 2,781 branches in 15 states and Washington, D.C., Truist offers a range of financial products and services, including consumer and commercial banking, securities brokerage, asset management, mortgage, and insurance services.

It is ranked among the top ten largest banks in the United States by assets, with $509 billion in assets as of June 2021. Additionally, Truist Insurance Holdings is the seventh largest insurance broker in the world, with $2.27 billion in annual revenue as of January 2021. Find in the coming sections, ways to get in touch with Truist Financial Corporation.

Ways to get in touch

Phone: 844-4TRUIST (844-487-8478), outside the U.S.: +1-910-914-8250
Talk to someone Monday through Friday, 8am to 8pm ET, Saturday, 8am to 5pm ET, closed Sunday. Or get 24-hour automated assistance.

Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages please speak to a representative directly.

How do I get a payoff from Truist?

Call at 800-634-7928.

What is the lienholder address for Truist Bank?

The Truist Bank lienholder address is P. O. Box 315 Wilmington, Ohio, OH 45177-0315. Hence, if you need the official lienholder mailing address for Truist Bank, you need to use the address P. O. Box 315 Wilmington, Ohio, OH 45177-0315.

Credit Dispute Mailing Address

If you believe a transfer has wrongfully impacted your credit score, you may submit a credit dispute online or by mail at:

Truist Bank
Credit Bureau Services
P.O. Box 849
Wilson, NC 27894

Auto Dealer Contacts

Jason W. Smith
Head of Truist Dealer Commercial Services

Bill Jones
Head of Truist Dealer Retail Services

J.T. Taylor
Head of Automotive Truist Securities

Media Contacts

Email Address is,

BB&T clients – Call 800-BANK-BBT (800-226-5228) or visit the Contact Us page.
SunTrust clients – Call 800-SUNTRUST (800-786-8787) or visit the SunTrust Customer Service Center.
Concerns or complaints – Call 844-4TRUIST (844-487-8478)
Marketing and sponsorship inquiries: Email at

Auto Loan Payoff Address

Auto Loan Payoff Address
Standard Mail
PO Box 580223
Charlotte NC 28258

Overnight Delivery
Lockbox #580223
5130 Parkway Plaza Blvd
Charlotte NC 28217

Lienholder Titling
PO Box 315
Wilmington OH 45177

Insurance Loss Payee
1 Piedmont Rd
Charleston WV 25301.

Quick Facts

Customer service: 00 1 910-914-8250
Headquarters: Charlotte, North Carolina, United States
CEO: Kelly S. King (1 Jan 2009–)
Number of employees: 54,982 (2020)
Founded: 1872.

How do I close my Truist account?

Contact your local Truist branch. Call 844-4TRUIST (844-487-8478).

Where do I send my Truist Bank payoff?

In summary, the Truist Bank payoff mailing address is P.O. Box 580223, Charlotte NC 28258. Also, the overnight payoff address for this financial institution is Lockbox #580223, 5130 Parkway Plaza Blvd, Charlotte NC 28217. To contact the support unit, the payoff phone number is 888.562.6228.