JCPenney Headquarters Address

JCPenney Headquarters Address

JCPenney Headquarters Address is, 6501 Legacy Drive, Plano, TX 75024, United States.

JCPenny Contact Phone

Call 1-800-322-1189

JCPenny Customer Support

Please call JCPenney Customer Service at 1-888-JCP-RWDS (1-888-527-7937). We’ll be happy to help you.

JCPenny Investor Relations

Investor Relations

Call: (972) 431-5500 or

JCPenny Media Relations

Call: (972) 431-3400 or

Follow them @jcpnews

Meaghan Repko / Jed Repko / Dan Moore

Joele Frank Wilkinson Brimmer Katcher

Call: 212-355-4449

JCPenney Prime Clerk Restructuring Hotline

  • Toll-free: 877-720-6576
  • International: +1-646-979-4417

How do I close my membership/JCPenney Rewards profile?

We’re sorry that you would like to close your JCPenney Rewards membership. Please call JCPenney Customer Service at 1- 888-JCP-RWDS (1-888-527-7937).

How do I earn points?

Sign in to your account before checking out on to earn points on your purchase. If you use Guest checkout at and use a form of payment other than your JCPenney branded credit card, points will not be issued unless you call 1-888-JCP-RWDS (1-888-527-7937). Please have your order confirmation available for reference when you call.

What about items shipped from the manufacturer?

Manufacturer-shipped items are sent to you directly from the manufacturer and may take extra delivery time. Check the item’s product page for estimated delivery time or call customer service at 1.800.322.1189 for more information.

How do I make sure I receive emails from JCPenney Rewards?

If your email address is correct, your spam email settings may be blocking emails from JCPenney Rewards. Please add to your safe sender list so that your emails will go straight to your inbox. Or follow your Internet service provider’s Trusted Sender procedures.

Source: JCPenney