IRCTC Customer Service Email Address, Toll Free Number and Head Office

Customer Care Numbers : 0755-6610661, 0755-4090600 (Language: Hindi and English)..

For Railway tickets booked through IRCTC

General Information

I-tickets/e-tickets : care@irctc.co.in
For Cancellation E-tickets : etickets@irctc.co.in
For Mumbai Suburban Season tickets : seasontickets@irctc.co.in

For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to customercare@sbicard.com. For other queries on your IRCTC SBI card account, kindly email at loyaltyprogram@irctc.co.in

Registered Office / Corporate Office :

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.

IRCTC CUSTOMER CARE NUMBER: 139

Business Related Helpline number and IRCTC Websites

IRCTC Corporate Office

Corporate Office
B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001
Tel.No. 011-23311263/64, 23314752 , 23314784
Fax No. 011-23311259
Internet Ticketing Complaints Write to: care@irctc.co.in

Central Control Number (Catering Services)
Mobile : 9717639005
Phone No: 011-23345300, 23745950
Fax No.: 011-23345400

Internet Ticketing Services/Indian Railway Conference Association Building

Internet Ticketing, State Entry Road, Indian Railway Conference Association Building, New Delhi-110055
For Railway tickets booked through IRCTC Delhi Customer Care No. : 0755-4090600, 0755-6610661 (Language: Hindi and English)-
Email Id: ggmit@irctc.com
General Information
I-tickets/e-tickets : care@irctc.co.in
For Cancellation E-tickets : etickets@irctc.co.in

IRCTC East Zone

East Zone I & II:
Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001
Tel.No. 033-22439045, 22133207 Fax No. 033-22439046
Email Id: ggmkolkatta@irctc.com

Regional Office – Bhubaneshwar
A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023
Tele No. : 0674-2303657,0674-2303658
Fax No.: 0674-2301853

Regional Office – Patna
ABoscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001
Tel.No. 0612-2205801,2213993
Fax No. 0612-2213993

Regional Office -Guwahati
4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
Tel.No. 0361-2737123
Fax No. 0361-2367122

Rail Neer Plant Danapur:
Loco Colony, South R.P.F. Barracks, Khagul, Danapur-801105 (Bihar)
Tel.No. 0612-3295150
Fax No. 06115-232557
Email Id: railneerdanapur@irctc.com

IRCTC North Zone

North Zone
Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
Zonal Office Tel.No.: – 011-23234763, 23221146 , Fax: – 011-23210321
North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:9717640700
Email Id: ggmdelhi@irctc.com

Rail Neer Plant Nangloi
Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
Tel.No. 011-65152575,25949774
Fax No. 011-25949773

Regional Office – Lucknow
Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
Tel.No. 0522-2305522
Fax No. 0522-2305533

Regional Office – Jaipur
708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016
Tel.No. 0141-4020194, 4020198
Fax No. 0141-4020193

Regional Office – Chandigarh
SCO-80-81-8, Sector -34A, Chandigarh -160034
Tel.No. 0172-4645795, 6572156
Fax No. 0172-4645795

Rail Neer Plant, Nangloi
Northern Railway’s Wireless Station Area, Opp. Nangloi Bus Depot, Rohtak Road, Nangloi, Delhi-110041
Tel.No. 011-25949774-75
Email Id: railneernangloi@irctc.com

Rail Neer Plant, Hapur
I-2, Phase-III, Industrial Area, Massori Gulavathi Road, Hapur (U.P.)
Tel.No. 9717648888
Email Id: rnphapur@irctc.com

Rail Neer Plant, Amethi
Plot No. C11 & 12, UPSIDC Industrial Area, Takaria Gauriganj, Distt. Amethi
Tel.No. 9839358105
Email Id: railneerplantamethi@irctc.com

IRCTC South Zone

South Zone
6A, The Rain Tree Place, No.9, MC Nicholas Road, Chetpet, Chennai – 600031
Tel.No. 044 28363726/28363727 (Zonal Office), 044 28362145 (Control)
Fax No. 044 28363453
Email Id: ggmchennai@irctc.com

Regional office – Bangalore
No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore – 560010
Tel.No. 080 23123877
Fax No. 080 23123877
Email Id: rosbc@irctc.com

Regional Office – Ernakulam
Salih Arcade, Ist Floor, Building No.40/8194, Convent Road, Kochi- 682 035
Tele: 0484 2382991
Email Id: rm_ers@irctc.com

Rail Neer Plant, Palur
Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu
Tel.No. 044 27437007
Email Id: railneerpalur@irctc.com

Rail Neer Plant, Palur
Station, Taluk – Chenagalpattu, Distt. Kanchipuram, Tamilnadu
Tel.No. 044-27437007
Email Id: railneerpalur@irctc.com

Rail Neer Plant, Parassala
Railway Yard, Near Parassala Railway Station, Kerala-695502
Tel.No. 0471-2203355
Email Id: railneerplantparassala@irctc.com

IRCTC South Central Zone

South Central Zone
9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Telangana – 500 003
Tel.No. 040-27702401, 27702407, 27808899
Fax No. 040 – 27715983
Email Id: ggmsecunderabad@irctc.com

Rail Neer Plant, Bilaspur
Plot No. 22/23, Sector-B, Sirigitti Industrial Area, Dist. Bilaspur, (CG)- 495004
Tel.No. 9717649221
Email Id: railneerbilaspur@irctc.com

IRCTC West Zone

West Zone office
2nd Floor,New Administrative Building,Central Railway,CST, Mumbai-400001
Tel.No. 022-22618062,22618063,22618064
Fax No. 022-22618066
Email Id: ggmmumbai@irctc.com

West Regional Office – Bhopal:
2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
Tel.No. 0755- 2577011, 4285226
Fax No. 0755 – 4057982

West Regional Office – Ahmedabad:
5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009.
Tel.No. 079-26582673-75
Fax No. 079-26580735

Rail Neer Plant Mandideep, Bhopal
Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
Tel.No. 9004080007
rnpsanand@irctc.com

Rail Neer Plant Sanand, Ahmedabad
Plot no. 01, Warehousing Complex, Industrial Area, Manideep, Phase-II, Dist. Raisen (MP)
Tel.No. 8287931874
rnpsanand@irctc.com

Rail Neer Plant, Ambernath
GIP Dam, Near additional MIDC, Post Anand Nagar, Ambernath (East), Dist. Thane, Maharashtra-421506
Tel.No. 9004082752
ambernath.rnp@irctc.com

Rail Neer Plant, Nagpur
D-53, MIDC Buti Bori Industrial Area, Dist. Nagpur
Tel.No. 011-42581132
rnpnagpur@irctc.com

IRCTC Tourism Facilitation Centres

New Delhi
Near Cloakroom, Opp to Executive Lounge, Platform No.16 New Delhi Railway Station, Ajmeri Gate, New Delhi – 110002
Tel. No. – +011-23213197, +91 9717648888, 9717641764

Mumbai
Main Line Station
Mumbai Central Railway Station , Mumbai, Maharashtra – 400008
Tel. No. – +91-8433926649

Chennai
Gate No.3, Main Entrance, (Opposite to SMR Room)
Chennai Central Railway Station, Park Town, Chennai – 3, Tamil Nadu
Tel No. 9003140681, 044-25332548

Kolkata
Howarh Railway station (Howarh Old Complex), Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101
Tel. No. – +91- 9002040089/142

Agra
Platform No.1, Agra Cantt. Railway Station, AGRA-282003
Landline No.:- 0562-2420111.
Tel No. – 9794863639/ 9794863641.

Puri
Opposite to second class waiting Hall, Besides RPF post Puri Railway station concourse, Odisha
Tel. No. –06752-223005, +91-9777440061

Gaya
Platform No. 1, Near to SBI ATM,Opposite Bihar Tourism Office, Gaya, Bihar
Tel. No. – +91- 9771440025 /10

Ahmedabad
Platform No.1, Near Gate No.1 & Gujarat Tourism Office, Musafirkhana, Ahmedabad-380002
Tel. No. – + 7922160576

Bengaluru
Concourse area, Main Entrance Bangaluru City Railway Station, Bangalore – 560025, Karnataka
Tel. No. 080 – 22960014, +919741429437
E-mail id:- tifcsbc@irctc.com

Tirupati
Platform No.1, Besides Main Entrance, Tirupati Railway Station, Andhra Pradesh
Tel. No. – 9701360612, 0877-2222010
E-mailid:- Sukumar.Bandala@irctc.com; pavan.kumar@irctc.com

Mysuru
Near General Booking Office Mysuru Junction, Karnataka
Tel. No. +91 9741421486, 0821 – 2426001
E-mail id:- tifcmys@irctc.com

Thiruvananthapuram
Near Booking Office, 2nd Entry, Trivandrum Central Railway Station, Powerhouse Road, Thiruvananthapuram – 695036, Kerala.
Phone: +91 471 2462250; 9567863245
E-mail: tourismtvc@irctc.com

Hubli
IRCTC area office, Near booking office, Hubli Railway Station, Hubli-580023
Tel No. – 9741421088

Madurai
First floor, New concourse, Madurai Railway junction – 625001, Karnataka
Tel. No. 0452-2345757, +919003140714

Kozhikode
Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala.
Tel No. + 91 495 2701510; 9746743047
E- mail: tifcclt@irctc.com

Pune
IRCTC Regional office,1st Floor, Retiring Room No 1, Above Station Manager, Office, Pune Railway Station, Pune, Maharashtra – 411001
Tel. No. – +91-9503057202

Secunderabad
Platform No.10, Besides SBI Credit Card Counter, Secunderabad Railway Station, Telangana
Tel. No. – 040-27800580, 9701360690

Secunderabad
Tourism Plaza (Paryatak Bhavan, Hyderabad) TIFC, GF-14, Ground Floor, Tourism Plaza, Greenlands, Begumpet, Hyderabad-500016
Tel. No. – +91-9701360698, 040-23400606

Vijayawada
Platform No.1, Besides Main Entrance, Vijayawada Railway Station, Andhra Pradesh
Tel. No. – 0866-2572280, 8374000783/ 9701360634/ 675
E-mail id:- ch.balaji@irctc.com

Indore
Platform No. 1, Opp PRO office, Indore Railway Station, Indore, Madhya Pradesh – 452001
Tel. No. – +91-9630098913

Jabalpur
Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station, Madhya Pradesh – 482001
Tel. No. – +91-7898970238,0761-4010702

Vishakhapatnam
Visakhapatnam Railway Station, Platform No.1, Besides APTDC Counter, Visakhapatnam-530004
Contact: 9078089263/ 9701360695
E-mail id:- cknath@irctc.com & vy.prasad@irctc.com

IRCTC Central Control

Contact Numbers
Contact: 9078089263/ 9701360695

Central Control
Contact : – 9717639005
E-mail id: – centralcontrol@irctc.com

South Zone
Contact : – 9003016161
E-mail id: – controlsouthzone@irctc.com

East Zone
Contact : – 9831074006
E-mail id: – controleastzone@irctc.com

South Central Zone
Contact : – 9701360702
E-mail id: – controlsouthcentralzone@irctc.com

West Zone
Contact : – 8287931874,8287931875
E-mail id: – controlwestzone@irctc.com

North Zone
Contact : – 9717640700
E-mail id: – controlnorthzone@irctc.com

Source: IRCTC