Write to Services Australia: Centrelink
Centrelink
Reply Paid 7800
Canberra BC ACT 2610
Fax on 1300 786 102.
Centrelink International Services
PO Box 7809
Canberra BC ACT 2610 Australia
Fax on 03 6222 2799 within Australia or
+61 3 6222 2799 from outside Australia.
Centrelink Compensation Recovery
PO Box 7803
Canberra BC ACT 2610
Fax on 1300 788 118.
Write to Services Australia: Medicare
Medicare
GPO Box 9822
In your capital city
Services Australia
Medicare Enrolment Services
PO Box 7856
Canberra BC ACT 2610
Medicare Compensation Recovery
GPO Box 2436
Brisbane QLD 4001
Fax us on 07 3004 5406.
Services Australia
Medicare Entitlement Statement Unit
GPO Box 9822
Adelaide SA 5001.
Services Australia Child Support
Child Support
GPO Box 9815
Melbourne VIC 3001
Fax on 1300 309 949 within Australia or
+61 3 6216 0899 from outside Australia.
Australian victim of terrorism overseas hotline
Read more about the Australian Victim of Terrorism Overseas Payment.
1800 040 226
Monday to Friday 8 am to 5 pm
If you are outside Australia +61 3 9250 5159
Monday to Friday 8 am to 5 pm AEST
*International call charges apply.
BasicsCard balance enquiry line
Use this line to check your BasicsCard balance at any time.
1800 057 111, 7 days a week 24 hours a day
Calls to this line are free from a Telstra mobile.
BasicsCard general enquiry line
Use this line for BasicsCards general enquiries or to report your lost or stolen BasicsCard.
1800 132 594, 7 days a week 24 hours a day
Cashless Debit Card hotline
Use this line for support with your Cashless Debit Card.
1800 252 604, Monday to Friday 8:30 am to 5 pm AEST.
Centrelink ABSTUDY line
Use this line if you get or are claiming ABSTUDY – help for Aboriginal and Torres Strait Islander students and apprentices.
1800 132 317, Monday to Friday 9 am to 5 pm.
Centrelink Australian apprenticeships line
Use this line if you need help with payments and services for Australian Apprentices.
133 633, Monday to Friday 8 am to 5 pm.
Centrelink compensation recovery
Use this line if you have queries relating to Centrelink Compensation Recovery.
1800 777 653, Monday to Friday 8 am to 5 pm.
Centrelink debt recovery line
Use this line to discuss repaying an existing Centrelink debt.
1800 076 072, Monday to Friday 8 am to 5 pm.
Centrelink employment services line
Use this line if you need help with payments for job seekers, Assurance of Support, or to talk with our social workers.
132 850, Monday to Friday 8 am to 5 pm.
Centrelink families line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy or Parental Leave Pay.
136 150, Monday to Friday 8 am to 8 pm
Centrelink Indigenous call centre
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help with our payments and services.
1800 136 380, Monday to Friday 8 am to 5 pm.
Centrelink Indigenous debt recovery line
Use this line if you’re an Aboriginal or Torres Strait Islander Australian and need help repaying a Centrelink debt.
1800 138 193, Monday to Friday 9 am to 5 pm.
Centrelink multilingual phone service
Use this line to talk with a skilled bilingual Centrelink service officer.
131 202, Monday to Friday 8 am to 5 pm
Centrelink older Australians line
Use this line if you’re an older Australian and need help with your Age Pension or another service.
132 300, Monday to Friday 8 am to 5 pm
Centrelink phone self service line
Use this line to manage your Centrelink business yourself.
136 240, 7 days a week 24 hours a day.
Centrelink reporting line
Use this line to report your employment income or tell if you’ve met your mutual obligation requirements.
133 276, 7 days a week 24 hours a day
Centrelink assistance for isolated children line
Use this line if you’re a parent or carer of children who can’t go to a local government school because of geographical isolation, disability or special needs.
132 318, Monday to Friday 8 am to 4:30 pm.
Disability, sickness and carers line
Use this line if you need help with your Disability Support Pension, Mobility Allowance, Carer Payment or Carer Allowance.
132 717, Monday to Friday 8 am to 5 pm
Emergency information line
Use this line for help with claiming a disaster recovery payment. This includes the COVID-19 Disaster Payment for people affected by lockdown restrictions and the Victorian storms and floods.
180 22 66, Monday to Friday 8 am to 5 pm.
Farmer assistance hotline
Use this line if you need help with the Farm Household Allowance.
132 316, Monday to Friday 8 am to 8 pm.
MH17 family support hotline
Use this line for help with the MH17 Family Support Package.
1800 517 382, Monday to Friday 8 am to 5 pm
If you are outside Australia, call +61 2 8566 5659* International call charges apply.
Services Australia customer compliance line
Use this line when you’re completing a compliance review.
1800 086 400, Monday to Friday 8 am to 5 pm
Services Australia Customer Compliance
Use this line if you need to talk to about an income review.
1800 194 053, Monday to Friday 8 am to 5 pm.
Services Australia foreign income line
Use this line for information about foreign exchange rates.
1800 050 041, Monday to Friday 8 am to 5 pm.
Youth and students line
Use this line for help with payments for students and trainees of any age, and job seekers under 22.
132 490, Monday to Friday 8 am to 5 pm.
Medicare Phone Numbers
Aged Care Line: 1800 227 475, Monday to Friday 8 am to 5 pm
Australian Immunisation Register: 1800 653 809, Monday to Friday 8 am to 5 pm
Australian Organ Donor Register: 1800 777 203, Monday to Friday 8:30 am to 5 pm.
Source: Services Australia