Verizon Wireless Customer Service Mailing Address
Headquarters & Contact Information
New York Corporate Headquarters
1095 Avenue of the Americas,
New York, NY 10036, USA
Phone: 212.395.1000
Basking Ridge Operational Headquarters
One Verizon Way, Basking Ridge,
New Jersey 07920, USA 908.559.2001
Customer Service Resources
Email: cersVCMExecutive@verizonwireless.com
Primary Contact
Nancy Clark
Senior Vice President & Group President – Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
Email: Nancy.Clark@Verizonwireless.com
Secondary Contact
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
Email: ronan.dunne@verizon.com.
Media Contacts
Mariana Agathoklis
VP of Communications, Corporate Communications
Phone: 9179697977/Email: mariana.agathoklis@verizon.com
Donna Lyden
VP of Communications, Verizon Consumer Group, Human Resources and Employee Engagement
Phone: 908.872.0278/Email: donna.lyden@verizon.com
Ben Trounson
VP of Communications, Verizon Business Group
Phone: 9088783931/Email: ben.trounson@verizon.com
Kim Ancin
Director Corporate Communications covering finance, real estate, joint ventures and business development.
Phone: 908.801.0500/Email: Kimberly.Ancin@verizon.com
Adria Tomaszewski
Director, Consumer Products and Services
Phone: 908.809.2382/Email: adria.tomaszewski@verizon.com
Rich Young
Director, Corporate Communications covering Cyber Security, Legal, Federal & State Public Policy, Legislative & Regulatory Affairs HR/Labor Relations
Phone: 202.515.2514/Email: richard.j.young@verizon.com
Local Media Relations Team
Reach out to the consumer media relations team for all U.S. local area communications.
Email: localmedia@verizon.com
How do I contact Verizon Wireless Customer Service?
If you have questions or need additional help, please call 1-800 Verizon (1-800-837-4966).
Does Verizon customer service have an email address?
Unfortunately there is no email. You need to call 1-800-verizon for assistance.
How do I escalate a complaint to Verizon?
Dial 1-800-922-0204 from your home telephone only. Press 1 for English, and press 2 to speak with a rep.
How do I terminate my Verizon service?
You can cancel by calling 1.844.837.2262 during business hours.
How do I file a complaint with the FCC against Verizon?
Filing an Informal Complaint
Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275.
Mail (please include your name, address, contact information and as much detail about your complaint as possible):
Where is the corporate office for Verizon Wireless?
Official headquarters and Board of Directors are located in New York City. However, executive leadership and corporate functions are located in Basking Ridge, New Jersey.
How do I get a human at Verizon?
HOW DO I TALK TO A REAL PERSON? To reach an agent more easily during business hours, call customer service at 1-800-922-0204 from a landline or *611 from your phone and select option 4 and say agent.