Debit Card & Direct Deposit Information
- Debit Card FAQ – Find answers to questions about the TWC UI debit card.
- U.S. Bank – Get account information about your UI debit card at www.usbankreliacard.com or call 800-657-6343.
- Direct Deposit FAQ – Find out how direct deposit works and how to set up direct deposit for your benefits.
Tele-Center Phone Number & Hours
To speak with a customer service representative, call an unemployment benefits Tele-Center. To improve customer service and because of the overwhelming number of calls receiving, Tele-Center is open from 7 a.m to 7 p.m. Central Time, seven days a week.
Call: 800-939-6631.
Tele-Serv Phone Number & Hours
To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC‘s automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.
Call: 800-558-8321.
Benefit Overpayment Collections Unit
To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Call: 512-936-3338
Email: special.colloverpay@twc.state.tx.us
Source: TWC