RBFCU Payment Address

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RBFCU Payment Address

RBFCU Payment Address is, RBFCU, Mail Services, P.O. Box 2097, Universal City, TX 78148-2097.

RBFCU Payment Assistance

If you should need additional assistance or have a suggestion on how RBFCU can improve accessibility, please contact us:

  • BY PHONE: 1-800-580-3300 (TTY: 711)
  • BY EMAIL: memberservices@rbfcu.org6
  • BY MAIL: RBFCU, P.O. Box 2097, Universal City, Texas 78148-2097
  • IN PERSON: Click here to find your nearest branch

Mortgage mailing address

Notices of error and requests for information regarding the servicing of your mortgage loan must be sent to: RBFCU, Attn: Mortgage Servicing, P.O. Box 2247, Universal City, Texas 78148-2247

Member Service Center Representatives Email

Email: memberservices@rbfcu.org

To report a lost or stolen Debit card

Report over the phone, call

  • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 4
  • Austin: 512-833-3300, option 4

To report Debit card fraud, call

  • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, ext. 42264
  • Austin: 512-833-3300, ext. 42264

To report a lost or stolen credit card

Report over the phone, call their card servicing partner 24 hours a day, seven days a week.

  • World Cash Back cardholders: 1-888-999-4355
  • Premier Rate and Business Select cardholders: 1-888-999-4336

For all other card issues and concerns, call

  • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300
  • Austin: 512-833-3300

RBFCU Consumer Loans Support

For loan services including payoffs, contact a Consumer Lending Representative by calling

  • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 3 again
  • Austin: 512-833-3300, option 3, then option 3 again

RBFCU Phone Support

  • Call 1-800-580-3300 anytime to reach HAL, their automated account access system. Just enter your HAL passcode to access your accounts so you can:
  • To obtain your HAL passcode or receive additional assistance, call their Member Service Center at 1-800-580-3300.
  • If you need assistance communicating over the phone, please dial 711 to use the free Telecommunications Relay Service. Click here to learn more about 711

RBFCU Mortgage and Home Equity Loans Support

To speak to a Mortgage Lending Representative, call

  • San Antonio/Corpus Christi/Dallas-Fort Worth: 210-945-3300, option 3, then option 2
  • Austin: 512-833-3300, option 3, then option 2

Representatives are available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday.

  • To speak to a Domain Mortgage representative, call 1-833-552-7759.
  • To speak to a Preserve Title representative, call 210-945-3370.
  • Notices of error and requests for information regarding the servicing of your mortgage loan must be sent to: RBFCU, Attn: Mortgage Servicing, P.O. Box 2247, Universal City, Texas 78148-2247

Source: RBFCU