Where is Genesis Finance Payoff Corporate Head Office Address?
The address is listed here: Genesis Finance, Box 650805, 1501 North Plano Rd., Suite 100, Richardson, TX, 75081.
How to contact Genesis for payments?
Finance Payments (Please write your account number on the check): Genesis Finance, P.O. Box 650805, Dallas, TX 75265-0805
How to make Genesis Lease Payments?
Lease Payments (Please write your account number on the check): Genesis Finance, P.O. Box 660891, Dallas, TX 75266-0891.
What is the official correspondence address of Genesis?
Written correspondence only (Not payments): Genesis Finance, PO Box 20829, Fountain Valley, CA 92728.
What is the mailing address of Genesis Credit Dispute?
Direct Credit Disputes: Genesis Finance – Credit Dispute, PO Box 20835, Fountain Valley, CA 92728.
How do I contact Genesis Finance Customer Service?
If you need additional help, please contact Customer Service at 84-GENESIS-7 (844-363-7477) Mon.-Fri., 8 a.m.-9 p.m. Eastern Time.
How do I get a lease payoff check from Genesis?
IMPORTANT: For the lease payoff checks to purchase your leased vehicle, refer to the “Payoffs and Titles” category below. Automated Phone System: Call 84-GENESIS-7 (844-363-7477). Please have your Genesis account and banking information ready.
What is the turn-in fee for a Genesis Lease?
As a reward for your loyalty, when you lease or finance a new Genesis with Genesis Finance within 60 days of returning your lease, your vehicle Turn-in Fee will be covered up to $400 (1).
How much does it cost to make a payment on Genesis?
There is a convenience fee of $3.95 per payment to use this service. Live Representative: Call 84-GENESIS-7 (844-363-7477). Please have your Genesis account and banking information ready.
How to contact Genesis Automated Account Access?
Automated Account Access: 84-GENESIS-7 (844-363-7477)
How to contact Genesis Lease-End Servicing Team?
Lease-End Servicing Team: 84-GENESIS-7 (844-363-7477) Monday-Friday 8 a.m. – 9 p.m. Eastern Time
How to contact Genesis Collections Department?
Collections Department: 84-GENESIS-7 (844-363-7477) Monday-Friday 8 a.m. – 9 p.m; Saturday, 8 a.m.-4:30 p.m.; Sunday, 8 a.m.-5 pm. Eastern Time.
Can I return my vehicle to a Non-Genesis Dealer?
No, your vehicle must be returned to an authorized Genesis dealer.
What steps do I need to take at or near lease-end?
For your convenience, Genesis Finance will reach out to you with all of the information on when to act and what to do at all of the crucial milestones in the lease-end process, usually in one or more of the following ways:
Keep an eye out for your Lease-End Kit, which will have what you need to know and more, plus some valuable tools for the lease-end process. It will be mailed to you approximately 120 days before your lease maturity date.
This website also features a number of valuable resources to assist with lease-end, including our innovative online Self-Assessment Tool, which will allow you to estimate any potential excess wear and use on your vehicle in just minutes. To get started simply visit the “Self-Assessment” section of this site.
If you complete your self-inspection and still have questions, at any time you may also reach out to a Lease-End Concierge at (833) 537-5441, Monday – Friday, 8 a.m. – 9 p.m. Eastern with any questions.