Phone numbers for self-help services
Individuals: 13 28 65
Business: 13 72 26
Publications: 1300 720 092.
Australian Taxation Office Mailing Address
Australian Taxation Office
GPO Box 9990
[insert the name and postcode of your capital city].
Media Enquiries Contacts
For enquiries from journalists and media representatives:
email at mediaunit@ato.gov.au
phone on (02) 6216 1901
after hours phone 0401 147 127.
ATO Phone Numbers
Enquiry type | Phone number | Operating hours |
---|---|---|
Business enquiries:
See also:
|
13 28 66 | 8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
Compliance activity call-back line
You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative |
1300 650 286 | 8.00am–5.00pm Monday–Friday |
Complaints, compliments, feedback or suggestions | 1800 199 010 | 8.00am–6.00pm Monday–Friday |
Debt and lodgment enquiries:
|
13 11 42 | 8.00am–8.00pm Monday–Friday
10.00am–4.00pm |
Emergency Support line for assistance due to a crisis or disaster | 1800 806 218 | 8.00am–6.00pm Monday–Friday |
Foreign Investment Review Board enquiries:
|
1800 050 377 | 8.00am–6.00pm Monday–Friday |
Identity theft – if you think your TFN has been stolen or misused
See also:
|
1800 467 033 | 8.00am–6.00pm (AEST) Monday–Friday |
Indigenous Helpline for Aboriginal and Torres Strait Islander peoples | 13 10 30 | 8.00am–6.00pm Monday–Friday |
Individual enquiries:
See also:
|
13 28 61 | 8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
International GST enquiries:
|
+61 2 6216 1111 | 8.00am–5.00pm (AEST)
Monday–Friday |
Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number.
Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Debt and lodgment line. If we phone you, you won’t see a number on caller ID. |
1300 661 508 | 8.00am–6.00pm Monday–Friday |
myGovID | 1300 287 539 (option 2) |
8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:
See also:
|
Phone us using the National Relay Service (NRS) call numbersExternal Link | 8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
Not-for-profit organisations | 1300 130 248 | 8.00am–6.00pm Monday–Friday |
Overseas enquiries – myGov | +612 6216 3444 | 8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
Overseas enquiries – general | +61 2 6216 1111 | 8.00am–5.00pm (AEST) Monday–Friday |
Overseas enquiries – non-English speakers
If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332 and request to be connected to the ATO in the language you wish to speak in. See also:
|
+61 3 9268 8332 | 8.00am–5.00pm (AEST) Monday–Friday |
Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number.
Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Debt and lodgment line. If we phone you, you won’t see a number on caller ID. |
1300 880 217
or 1300 466 859 |
8.00am–6.00pm Monday–Friday |
Registered tax professionals
See also:
|
13 72 86 | 8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
Relationship Authorisation Manager (RAM) | 1300 287 539 (option 3) |
8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
Report a scam
See also:
|
1800 008 540 | 8.00am–6.00pm Monday–Friday |
Notify us of a hosted SBR software service | 1300 852 232 | 8.00am–6.00pm Monday–Friday |
Small business after-hours call-back | 13 28 66 or use the Small business assist online booking formExternal Link | Call backs between 6.00pm–8.00pm (AEST), Monday– Thursday, except national public holidays. |
Small Business Superannuation Clearing House (SBSCH) | 1300 660 048 | 8.00am–6.00pm Monday–Friday |
Superannuation enquiries:
See also:
|
13 10 20 | 8.00am–6.00pm Monday–Friday |
Switchboard | 13 28 69 | 8.00am–5.00pm Monday–Friday |
Tip-off Hotline
See also:
|
1800 060 062 | 8.00am–6.00pm Monday–Friday |
Translating and interpreting service for people from non-English speaking backgrounds
See also:
|
13 14 50 | 8.00am–8.00pm Monday–Friday10.00am–4.00pm Saturday and Sunday |
Source: Australian Taxation Office