Australian Taxation Office Mailing Address, Phone Number Directory, and More

Phone numbers for self-help services

Individuals: 13 28 65
Business: 13 72 26
Publications: 1300 720 092.

Australian Taxation Office Mailing Address

Australian Taxation Office
GPO Box 9990
[insert the name and postcode of your capital city].

Media Enquiries Contacts

For enquiries from journalists and media representatives:

email at mediaunit@ato.gov.au
phone on (02) 6216 1901
after hours phone 0401 147 127.

ATO Phone Numbers

Enquiry type Phone number Operating hours
Business enquiries:

  • account balances
  • business registrations
  • business tax return preparation
  • business activity statements
  • Single Touch Payroll

See also:

 

13 28 66 8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
Compliance activity call-back line

You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative

1300 650 286 8.00am–5.00pm
Monday–Friday
Complaints, compliments, feedback or suggestions   1800 199 010 8.00am–6.00pm
Monday–Friday
Debt and lodgment enquiries:

  • new and existing debts
  • payment plans
  • overdue lodgments
  • penalties and interest.

 

13 11 42 8.00am–8.00pm Monday–Friday

10.00am–4.00pm
Saturday and Sunday

Emergency Support line for assistance due to a crisis or disaster 1800 806 218 8.00am–6.00pm
Monday–Friday
Foreign Investment Review Board enquiries:

  • foreign investment residential real estate application
  • Agricultural Land Register
  • reporting a suspected breach

 

1800 050 377 8.00am–6.00pm
Monday–Friday
Identity theft – if you think your TFN has been stolen or misused

See also:

 

1800 467 033 8.00am–6.00pm (AEST)
Monday–Friday
Indigenous Helpline for Aboriginal and Torres Strait Islander peoples 13 10 30 8.00am–6.00pm
Monday–Friday
Individual enquiries:

  • myTax
  • tax file number
  • progress of returns
  • tax return preparation
  • higher education or trade loans
  • PAYG instalments for individuals
  • myGov linking code

See also:

 

13 28 61 8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
International GST enquiries:

  • Ask the operator to connect you to 1300 146 094 and, at the prompts, use call-back code 1 1 8. You will be transferred to an officer who can help you
  • You can also phone +61 3 9268 8332 for a free interpreting service and ask to be connected to 1300 146 094

 

+61 2 6216 1111 8.00am–5.00pm (AEST)

Monday–Friday

Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number.

Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Debt and lodgment line. If we phone you, you won’t see a number on caller ID.

1300 661 508 8.00am–6.00pm
Monday–Friday
myGovID 1300 287 539
(option 2)
8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:

See also:

 

Phone us using the National Relay Service (NRS) call numbersExternal Link 8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
Not-for-profit organisations 1300 130 248 8.00am–6.00pm
Monday–Friday
Overseas enquiries – myGov +612 6216 3444 8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
Overseas enquiries – general +61 2 6216 1111 8.00am–5.00pm (AEST)
Monday–Friday
Overseas enquiries – non-English speakers

If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332 and request to be connected to the ATO in the language you wish to speak in.

See also:

 

+61 3 9268 8332 8.00am–5.00pm (AEST)
Monday–Friday
Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number.

Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Debt and lodgment line. If we phone you, you won’t see a number on caller ID.

1300 880 217

or

1300 466 859

8.00am–6.00pm
Monday–Friday
Registered tax professionals

See also:

 

13 72 86 8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
Relationship Authorisation Manager (RAM)   1300 287 539
(option 3)
8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday
Report a scam

See also:

 

1800 008 540 8.00am–6.00pm
Monday–Friday
Notify us of a hosted SBR software service 1300 852 232 8.00am–6.00pm
Monday–Friday
Small business after-hours call-back   13 28 66 or use the Small business assist online booking formExternal Link Call backs between 6.00pm–8.00pm (AEST), Monday– Thursday, except national public holidays.
Small Business Superannuation Clearing House (SBSCH)   1300 660 048 8.00am–6.00pm
Monday–Friday
Superannuation enquiries:

  • unclaimed or lost superannuation
  • personal superannuation
  • employer’s super obligations
  • self-managed super funds (SMSFs)
  • compassionate release of super.

See also:

 

13 10 20 8.00am–6.00pm
Monday–Friday
Switchboard   13 28 69 8.00am–5.00pm
Monday–Friday
Tip-off Hotline

See also:

 

1800 060 062 8.00am–6.00pm
Monday–Friday
Translating and interpreting service for people from non-English speaking backgrounds

See also:

 

13 14 50 8.00am–8.00pm
Monday–Friday10.00am–4.00pm
Saturday and Sunday

Source: Australian Taxation Office

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