Aetna Claims Mailing Address, Pharmacy Services Mailing Address, and Enrollment Mailing Address

Aetna Member Services (HMO) Mailing Address and Contact Info

Phone: 888-702-3862
For ID cards, Claims & Eligibility Questions, and Precertification/Claim Assistance
Claims Mailing Address
Aetna, Inc.
P O Box 981107
El Paso, TX 79998-1107
Plan Sponsor Services/Enrollment Department
Enrollment: New or Termination/Changes/Questions
Aetna, Inc.
1425 Union Meeting Road
Blue Bell, PA 19422
Phone: 888-287-4206 or email them at MA SG Plan Sponsor Inquiries Fax: 866-847-4039
Billing/Account Reconciliation Questions
Phone: 888-287-4206 or email them at MA SG Plan Sponsor Inquiries
Fax: 866-847-4039.

Member Services – PPO, Dental, Life,Indemnity, AD&D Mailing Address and Contact Info

Claims Mailing Address
Aetna, Inc.
P O Box 981204
El Paso, TX 79998-1204
Phone: 888-802-3862 (ID cards, Claims & Eligibility Questions, Precertification/Claim Assistance)

Plan Sponsor Services/Enrollment Department
Plan Sponsor Services Mailing Address
Aetna, Inc.
1425 Union Meeting Road
Blue Bell, PA 19422
Phone: Phone: 888-287-4206 (Enrollment: New or Termination/Changes/Questions)
or email them at MASGPlanSponsorInquiries@AETNA.com (MA SG Plan Sponsor Inquiries). Fax: 866-847-4039

Billing/Account Reconciliation Questions
Phone: 888-287-4206
or email them at MASGPlanSponsorInquiries@AETNA.com (MA SG Plan Sponsor Inquiries) OR Fax: 866-847-4039.

Pharmacy Management (APM) Mailing Address and Phone Numbers

Claims Mailing Address:
Aetna Pharmacy Management
PO Box 398106
Minneapolis, MN 55435-8106
Phone: 1-800-238-6279 prompt 2 (Member/Physician Services)

Phone: 1-866-612-3862 (Aetna Mail Order Drug)
Life Insurance: 1-800-523-5065
Dental: 1-877-238-6200.